“There seems to be a common theme amongst fabricators concerns and reasons for moving window and door system suppliers. Service and support, or the lack of, gets spouted out time and time again.

“From not being informed of shortages on deliveries to attempting to speak to someone who can deal with the issue, only to be passed from pillar to post with no one understanding or resolving the issue or being given a ticket number like a customer at a meat counter and told to wait!”

“The personal touch seems to have disappeared and replaced by faceless, robotic systems or customer services departments with no idea of your business with requests or issues then batted around two, three or four different people and/or departments, with even the simplest of requests or requirements ignored
or forgotten.”

“As a team at Selecta, we work closely together and from that initial meeting with a fabricator, we look at
developing a partnership. People buy off people and knowing that business relationships are a key aspect for many companies, we as a team have a firm set of traditional ‘family values’.”

“It’s not just about supplying a quality window and door system, but also about providing a service and support package that works for those customers. This is an area where we as a business pride ourselves, where customers can talk to the ‘doers’ within Selecta, not just a random customer service person or an automated ticket vending machine awaiting a call back when it’s convenient to them to reply!”