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RICHARD BENT | 17 May 1956 – 14 July 2019
It is with great sadness that Selecta Systems announce the passing of our Technical Manager Richard Bent. After a short battle with illness, Richard passed away peacefully on Sunday 14th July 2019 with his family at his side.
Richard joined Selecta in 2005 as Technical Manager with many years of experience within the industry under his belt. Richard was predominantly office based and built up an excellent rapport with customers and staff with his friendly and approachable personality. His industry and technical knowledge recently enabled Selecta to develop and achieve PAS 24 on patio doors, whilst also being a major part of the team in helping to achieve SBD, PAS 24 and Document Q certification for a range of products.
Sales Director Andy Green led the tributes to the popular technical manager. “Richard was a well-liked and popular member of the team and we are deeply shocked and saddened by his sudden passing. We have lost an experienced and valuable member of the team. Our thoughts are with his wife, Ronnie and his family and friends at this sad and difficult time. Richard was part of the ‘family’…”
FUNERAL ARRANGEMENTS
Richard will be having a natural burial, which will take place on:
Wednesday 31st July 2019 at 11:00am
This will be held at:
Sun Rising Burial Ground
Lower Tysoe, Warwickshire
CV35 0DG
The dress code is smart and colourful. Richards family have respectfully asked for no flowers, but anyone wishing to donate Cancer Research UK can do so (see link below)
CELEBRATION OF RICHARDS LIFE
A celebration of Richards life will follow the funeral from 1:00pm onwards at:
Oak Tree – Generous George
Lickey Road, Rednal
Birmingham
B45 8UX
CANCER RESEARCH DONATIONS IN MEMORY OF RICHARD BENT
Selecta have set up a donation page to Cancer Research UK in memory of Richard. For those wishing to donate, please click on the link below:
Cancer Research UK – In Memory of Richard Bent
RICHARD BENT – TRIBUTES
Since the news of Richard’s passing, tributes have flooded in to Selecta from across the industry via telephone, email and social media, with the recognition of Richard being a kind and lovely man – a true gentleman. Selecta would like to extend our thanks for all the kind words received from everyone at this very sad and difficult time. Below are a small selection of those tributes to Richard.
“I am desperately sad to have read this. What an absolutely lovely man a pleasure to deal with. I can understand how the Selecta family must feel at this time and the wider customer base must be equally saddened. My thoughts are with his family at a difficult time. So sad.”
Graham Bailey | Managing Director | Business Micros
“Rest in peace Richard. Always a gentleman. Deepest condolences.”
Gareth Jones | Managing Director | Profine UK Ltd
“Incredibly sad news. Richard was a wonderfully experienced member of the team who provided me with great support when I first joined Rehau. Rest in peace, Richard.”
David Harmer | Senior Marketing Manager
“Very shocked and saddened to hear this – Richard was just one of those really nice people. Condolences to his family and colleagues.”
Wayne Hewlett | Technical Sales Support | VBH (GB) Ltd
“The Staff at Fair Oak Glass & Windows would like to pass their deepest sympathies to Richard’s Family at this time, Richard was a pivitol part of our relationship with Selecta systems and was always extremely helpful. The Industry has lost a true gentleman.”
Matthew Cooper | Fair Oak Glass
“Such sad news. Great guy and full of knowledge.”
Andy Bingham | 1st Choice Frames Blackburn
“Omg. spoke to him not long ago. What a lovley man, he always had a smile, and i had a laugh with him. My thoughts are with his family.”
Chris Rees
“Very sad to hear this news, Richard was a lovely man, our thoughts are with his family and friends.”
Winlock Security Ltd
“Hi Guys, really sad news, Richard was a lovely man and will be missed…love to you all, Paul & Sarah still #partofthefamily “
Oak Lodge Doors
“Please pass on our condolences. Richard was a lovely, kind man. It was a complete shock to hear this sad news.”
Fibretech Fabrications Ltd
“Left it until the end of the day to send you and all the staff at Selecta our condolences with the awful news regarding Richard. I’m sure it’s a terrible shock to his family, friends and colleagues, as it is to us too. Thinking of you all. Richard will be greatly missed.”
Saxon Machinery
“What sad news. He was such a lovely man. Thinking of you all at Selecta, I can imagine he was a nice man to work with.”
Jade Engineering
Family of Richard Bent
Richard’s wife, Veronica (Ronnie) and his family would like to extend her thanks to everyone at Selecta for their support during this difficult time. They would also like to thank everyone for attending Richard’s funeral, their kind donations and for giving him a lovely and touching send off.
Veronica (Ronnie) Bent & family x
Over the course of the three days at FIT Show 2019, Selecta Systems’ stand and overall presence characterised their now accustomed ‘family feel’, as they revealed a range of exciting new product developments and advancements, which reinforced the true versatility of the Advance 70 System and embraced the fully supportive nature of the business.
The Selecta ethos focuses on the core values of what the fabricator and installer needs and is achieved by working closely with them to develop the product range and grow the team. Therefore, the FIT Show and Glassex previously, are seen as the ideal showcase to highlight to the market new product innovations and developments, which Selecta have been rigorously developed and tested over the last 12 months. These new product developments and advancements are not only aimed at meeting the ever demanding consumer market requirements and industry standards, but are also designed with improved fabrication and installation benefits firmly in mind. This impressed both potential and existing customers visiting the stand, with Selecta receiving a number of quality leads throughout the show.
Sales Director, Andy Green, commented “During the show, there was noticeable interest from fabricators and installers looking to convert from their current PVCu window and door system or systems company. The down to earth, friendly and supportive nature of Selecta combined with the versatility of the Advance 70 System, the new LINK70 Frame Connection System and upgraded PAS 24 window and door options have proved to be an attractive proposition to fabricators of all sizes.”
“The flush sash with mechanical joints continued to be the big pull for visitors to the stand with the LINK70 gaining plaudits from installers, owing to its improved pre-glazed frame installation advantages of reducing fitting times. The all new PAS 24 options for Advance 70 windows, residential, French and patio doors also went down well with visitors, especially those looking at new build market and commercial sector. All-in-all, looking through and following up on the leads over the three days, there was definitely a quality over quantity presence to visitors coming on to the stand.”
With Selecta, the whole family feel, ethos and fabricator core value understanding, combined with the versatility of the Advance 70 window and door system are seen as major benefits and very appealing qualities, which are rapidly being acknowledged by fabricators and installers throughout the industry.
Andy, highlighted that “Selecta are standing there now as a real leader, which has been firmly backed up by being voted PVC Company 2018 and Systems Company 2017 at the National Fenestration Awards. People are seeing the benefits of the developments in the range of products, services and support packages on offer and they want to be part of the Selecta success story. Fabricators and installers of all sizes want to be part of the family!”
It’s said that, ‘fear to change, can be the enemy of success’ and Selecta Systems Sales Director, Andy Green, believes there are no truer words spoken when it comes to fabricators and installers when choosing not only the right profile system, but also the right systems company. Andy speaks out about confronting that fear, how the award winning systems company go about making that change-over and transition as smooth as possible and why a record number of fabricators are choosing to #bepartofthefamily
We all go through that ‘complacency’ stage in our own personal life in one way or another. By that I mean, whether it’s simply accepting our car insurance renewal, continuing our broadband and TV package or even as I have personally experienced, having moved house recently, changing our energy suppliers. There usually has to be a trigger to change and it’s more than likely going to be either, when an issue arises and you are not satisfied with the outcome resulting in a failure of service or customer support, or a price increase lands on your door mat that sets the cogs ticking and searching for alternative cost effective options. Even then, the thought process maybe to contemplate the hassle and inconvenience of change, whilst also being in fear of the unknown. Phone calls, emails and arranging time off work all become part of the annoyance and the original will to change may never transpire. With the cracks initially papered over by the residing company, by way of promises, compensation or a price review, we are generally happy to carry on until the next issue or price increase arises!
On our travels we witness this same complacency, fear and apprehension up and down the country when it comes to fabricators and installers and their current window and door profile system and systems company. Even when there are issues arising with a lack of quality, service and support, there is still that anxiety and a fear to change. Ultimately it means that their business ends up not receiving the quality of product, service and support, of which the business demands, deserves and requires, with the promises of splendour dissolving in to insignificance over time as they become just another customer, a number or quite simply pounds and pence.
From day one at Selecta, we’re here to allay those fears and anxieties by assigning you with your own personal contacts within the business, starting with your own technician and sales representative. Together, whilst working with the rest of the team, they will help to make your transition to our versatile Advance 70 Window and Door System as smooth as possible and ensure you have very little disruption to your business. Your personal technician and sales representative will be available every step of the way to assist in planning, tooling provision and training, whilst also assisting you with your first order placement.
Selecta also assign you your own internal personal contacts. These are the individuals you can contact during the working day that can help and assist you with your technical, marketing, sales, transport, general requests and everyday requirements. When you call Selecta you don’t get an impersonal voice recorded multiple choice system, you speak to a friendly receptionist who will help and point you in the right direction of the person you need to speak to. That personal and friendly touch carries on throughout the whole of the business and it’s our aim to build up relationships with our customers, with direct access to all the necessary personnel within Selecta. It’s all part of the company ethos.
Over the last couple of years, this honest, personal and open approach has seen a record number of small, medium and large fabricators choose the Advance 70 System as their preferred PVCu window and door system. The recent case study with Trade Frames South West, whom had their own apprehensions and trepidations before ending their 16 year relationship with their previous profile systems supplier, demonstrated Selecta’s ability to confront and alleviate the fears of any fabricator who is looking to change supplier. We make it ours and your business to not make promises we can’t keep, but to purely provide a quality and versatile window and door profile system, a friendly personal service and comprehensive support package, with an honest and open approach, aimed at helping you build a prosperous business. We’re here to build a trusting relationship.
Don’t fear change, embrace it! Listen to how the award winning PVCu window and door system supplier can supply, service and personally support your business on 0121 325 2100 or email marketing@selectasystems.com