CUSTOMER LOGIN
What we have learnt over the last few years, is that many events have had, and continue to have, an impact on the way we live and do business. In light of all this, Sales Director Andy Green says it’s “all systems go” at Selecta, explaining the planned systematic approach to future proofing the business and the benefits of using a family and independently owned, UK based PVCu systems company.
There have been plenty of highs and lows within our industry over the last few years and there certainly seems to be further challenges ahead for all, from both a business and consumer point of view. The majority of the industry have experienced increased and record sales, which in-turn has led to many discussions anticipating when the bubble would burst. There is no doubt that the current bout of ‘party’ politics, inflation and soaring costs will have an impact on some within our industry.
So, how well prepared are you, your business and your key suppliers?
For Selecta, the continued success of the last few years have enabled ourselves to invest further within the business and bring forward expansion and improvement plans. The objective being, to provide a strong and solid business for all of our customers and employees for years to come.
We’ve strengthened and further improved our extrusion facility, it’s capabilities and capacities. New and replacement extrusion lines have been installed, improving production quality, facilities and output. New tools and dies have been purchased for key product lines, again improving quality and capabilities. New silos have increased raw material storage and increased end product storage space enables more bar length material stock holding.
We have seen an additional new high speed lamination machine installed, with investment in staff recruitment increasing the number of shifts within the area. This has increased coloured profile stock holdings, as colour continues to grow. A business restructure has seen the lamination area benefitting from increased profile storage space.
Transport and logistics has also seen large investments in its infrastructure. New trucks have been added to our fleet and our recruitment drive has seen us almost double the number of drivers on our books, providing ourselves with far greater flexibility when it comes to delivery options. There are also a further three brand new trucks on order, which with the current situation of delivery timescales, will be arriving in the new year.
Our marketing support has gone from strength-to-strength with an array of new brochures, materials and literature, whilst a new Selecta website is just on the horizon. This will be further supported by a homeowner based website, together with a find a fabricator / installer function to further support our customers and used as a sales generation tool. We also have another innovative feature up our sleeve, again with the aim of supporting and strengthening our relationship with our customer base further.
Connect, our online customer support portal is currently undergoing a re-vamp with some exciting new features being added. This will enable customers to ‘stay connected’ at all times, thus developing our communication channels.
It’s these kind of developments and investments that demonstrate our continued commitment to strengthening our position in the market, whilst providing a range of quality products, service and support package that customers expect. Being family and independently owned has meant that we could re-invest and expand areas within the business quickly – no backwards and forwards with a huge board of directors, shareholders or investors! Being a UK based extrusion and distribution systems company has also taken away the logistics and complexities of dealing outside of the UK! Why am I telling you all of this? Putting it quite simply and as you know, your supply chain is an extension of your business. They fail, you fail. Whether that’s product, service or support related, your supplier is a reflection of you and your business. In good and bad times you need to be able to rely on and trust your suppliers. At Selecta we believe we have future proofed the business, for the benefit of our customers and employees. At Selecta, it’s all systems go…
