UPDATE 11th May 2020 – 12:30pm

Following the latest Government advice, we are pleased to announce we are re-opening today, Monday 11^th May 2020, initially with skeleton staff. We will be offering a reduced service whilst we look at a phased approach to fully re-opening.

A series of strict internal reviews are taking place over the coming days to ensure that we can safely resume all operations, with a planned approach to implementation in a series of stages. This is to ensure that we can safely enable more staff to return to work and so we ask for your patience and understanding during this difficult time for all, as we look at returning to full capacity over the coming weeks.

We will be operating with strict social distancing and hygiene guidelines as the safety of staff and customers is of paramount importance to Selecta Systems. For the time being we kindly ask you to contact us via the following methods:

For all your general enquiries, please contact us via email on info@selectasystems.com

For all order enquiries, please contact us via email on orders@selectasystems.com

For further updates, please visit our website at www.selectasystems.com or follow us on our social media channels – Twitter, LinkedIn and Facebook

We wish you and your families good health and stay safe.

Andy Green

Sales Director | Selecta Systems Ltd

Providing a first rate and continuously developing service and support package continues to be a prominent factor behind the continued success of Birmingham based PVCu window and door systems company, Selecta Systems. With Selecta not one to rest on their laurels, Marketing Manager Mark Walker explains the latest addition to the ever growing Selecta marketing support package.

When fabricators and installers convert to our Advance 70 Window and Door System, we ensure that we make the move smooth, effective and efficient, with very little disruption to the factory or fabrication. This same pragmatic approach is also applied when it comes to the businesses literature, marketing and promotional requirements.

Our marketing support package has grown considerably over the last couple of years, with a comprehensive suite of product brochures, sales and technical sheets and guides, for installers, specifiers and consumers. Further support is provided with a range of bespoke services from a free design service for logo’s, branding and brochures, which also includes flyers, drop cards and adverts to promote products and services. 

Last year we launched Connect, our on-line customer support centre, which enables customers to access, download and order all of our marketing materials and technical information 24/7. The launch of Connect has been very well received by our customers, but from the outset our objective has always been to develop Connect in to an all-encompassing go to service and support portal for our customers.

As a business, we fully recognise and support the importance of not only ourselves having an on-line presence, but also our customers. It is now reported that 82% of consumers now use their smartphone to research a purchase they are about to make in a store. So, having an informative, up-to-date and user friendly website is key for customers and the generation leads. Many fail to appreciate that their website is an extension and representation of their business, a virtual shop window, and so needs to serve the purpose it is intended for, be easy on the eye, have relevant and informative content with simple navigation and call to actions.

What Selecta have done is remove the arduous and sometimes costly task of a website update or build, which may be presented to customers when moving profile systems. By teaming up with a leading industry specialist in web design and software, in the Glazing Vault, we are able to provide premium Selecta and Advance 70 based website themes, tailor made for our fabricator and installer customers business.

Our website themes are professionally designed and pre-filled with Selecta products, content and photography, whilst also allowing your own personalisation by incorporating your corporate brand, colour theme, personal information, social media links and contact details.

They are also designed and built using the latest technology with a stunning front end design to help you stand out from the crowd. We’ve made sure that your new website is fully equipped with a Content Management System (CMS), whilst being search engine friendly with email and Google Analytics all set-up and ready for your use. All our themes are mobile responsive and you can have your brand new website up and running on-line in just a few days. This website support package further demonstrates our commitment to supporting and servicing our continually growing customer base.

With a number of exciting product and customer support projects well underway we can only envisage that this will further enhance the appeal of working with the UK’s only independently and family owned PVCu systems company.

RICHARD BENT | 17 May 1956 – 14 July 2019

It is with great sadness that Selecta Systems announce the passing of our Technical Manager Richard Bent. After a short battle with illness, Richard passed away peacefully on Sunday 14th July 2019 with his family at his side.

Richard joined Selecta in 2005 as Technical Manager with many years of experience within the industry under his belt. Richard was predominantly office based and built up an excellent rapport with customers and staff with his friendly and approachable personality. His industry and technical knowledge recently enabled Selecta to develop and achieve PAS 24 on patio doors, whilst also being a major part of the team in helping to achieve SBD, PAS 24 and Document Q certification for a range of products.

Sales Director Andy Green led the tributes to the popular technical manager. “Richard was a well-liked and popular member of the team and we are deeply shocked and saddened by his sudden passing. We have lost an experienced and valuable member of the team. Our thoughts are with his wife, Ronnie and his family and friends at this sad and difficult time. Richard was part of the ‘family’…”

---

FUNERAL ARRANGEMENTS

Richard will be having a natural burial, which will take place on:
Wednesday 31st July 2019 at 11:00am

This will be held at:
Sun Rising Burial Ground
Lower Tysoe, Warwickshire
CV35 0DG

Click here for directions…

The dress code is smart and colourful. Richards family have respectfully asked for no flowers, but anyone wishing to donate Cancer Research UK can do so (see link below)

---

CELEBRATION OF RICHARDS LIFE

A celebration of Richards life will follow the funeral from 1:00pm onwards at:
Oak Tree – Generous George
Lickey Road, Rednal
Birmingham
B45 8UX

Click here for directions…

---

CANCER RESEARCH DONATIONS IN MEMORY OF RICHARD BENT

Selecta have set up a donation page to Cancer Research UK in memory of Richard. For those wishing to donate, please click on the link below:

Cancer Research UK – In Memory of Richard Bent

---

RICHARD BENT – TRIBUTES

Since the news of Richard’s passing, tributes have flooded in to Selecta from across the industry via telephone, email and social media, with the recognition of Richard being a kind and lovely man – a true gentleman. Selecta would like to extend our thanks for all the kind words received from everyone at this very sad and difficult time. Below are a small selection of those tributes to Richard.

“I am desperately sad to have read this. What an absolutely lovely man a pleasure to deal with. I can understand how the Selecta family must feel at this time and the wider customer base must be equally saddened. My thoughts are with his family at a difficult time. So sad.”
Graham Bailey | Managing Director | Business Micros

“Rest in peace Richard. Always a gentleman. Deepest condolences.”
Gareth Jones | Managing Director | Profine UK Ltd

“Incredibly sad news.  Richard was a wonderfully experienced member of the team who provided me with great support when I first joined Rehau.  Rest in peace, Richard.”
David Harmer | Senior Marketing Manager

“Very shocked and saddened to hear this – Richard was just one of those really nice people. Condolences to his family and colleagues.”
Wayne Hewlett | Technical Sales Support | VBH (GB) Ltd

“The Staff at Fair Oak Glass & Windows would like to pass their deepest sympathies to Richard’s Family at this time, Richard was a pivitol part of our relationship with Selecta systems and was always extremely helpful. The Industry has lost a true gentleman.”
Matthew Cooper | Fair Oak Glass

“Such sad news. Great guy and full of knowledge.”
Andy Bingham | 1st Choice Frames Blackburn

“Omg. spoke to him not long ago. What a lovley man, he always had a smile, and i had a laugh with him. My thoughts are with his family.”
Chris Rees

“Very sad to hear this news, Richard was a lovely man, our thoughts are with his family and friends.”
Winlock Security Ltd

“Hi Guys, really sad news, Richard was a lovely man and will be missed…love to you all, Paul & Sarah still #partofthefamily “
Oak Lodge Doors

“Please pass on our condolences. Richard was a lovely, kind man. It was a complete shock to hear this sad news.”
Fibretech Fabrications Ltd

“Left it until the end of the day to send you and all the staff at Selecta our condolences with the awful news regarding Richard. I’m sure it’s a terrible shock to his family, friends and colleagues, as it is to us too. Thinking of you all. Richard will be greatly missed.”
Saxon Machinery

“What sad news. He was such a lovely man. Thinking of you all at Selecta, I can imagine he was a nice man to work with.”
Jade Engineering

---

Family of Richard Bent

Richard’s wife, Veronica (Ronnie) and his family would like to extend her thanks to everyone at Selecta for their support during this difficult time. They would also like to thank everyone for attending Richard’s funeral, their kind donations and for giving him a lovely and touching send off.

Veronica (Ronnie) Bent & family x

Over the course of the three days at FIT Show 2019, Selecta Systems’ stand and overall presence characterised their now accustomed ‘family feel’, as they revealed a range of exciting new product developments and advancements, which reinforced the true versatility of the Advance 70 System and embraced the fully supportive nature of the business.

The Selecta ethos focuses on the core values of what the fabricator and installer needs and is achieved by working closely with them to develop the product range and grow the team. Therefore, the FIT Show and Glassex previously, are seen as the ideal showcase to highlight to the market new product innovations and developments, which Selecta have been rigorously developed and tested over the last 12 months. These new product developments and advancements are not only aimed at meeting the ever demanding consumer market requirements and industry standards, but are also designed with improved fabrication and installation benefits firmly in mind. This impressed both potential and existing customers visiting the stand, with Selecta receiving a number of quality leads throughout the show.

Sales Director, Andy Green, commented “During the show, there was noticeable interest from fabricators and installers looking to convert from their current PVCu window and door system or systems company. The down to earth, friendly and supportive nature of Selecta combined with the versatility of the Advance 70 System, the new LINK70 Frame Connection System and upgraded PAS 24 window and door options have proved to be an attractive proposition to fabricators of all sizes.”

“The flush sash with mechanical joints continued to be the big pull for visitors to the stand with the LINK70 gaining plaudits from installers, owing to its improved pre-glazed frame installation advantages of reducing fitting times. The all new PAS 24 options for Advance 70 windows, residential, French and patio doors also went down well with visitors, especially those looking at new build market and commercial sector. All-in-all, looking through and following up on the leads over the three days, there was definitely a quality over quantity presence to visitors coming on to the stand.”

With Selecta, the whole family feel, ethos and fabricator core value understanding, combined with the versatility of the Advance 70 window and door system are seen as major benefits and very appealing qualities, which are rapidly being acknowledged by fabricators and installers throughout the industry.

Andy, highlighted that “Selecta are standing there now as a real leader, which has been firmly backed up by being voted PVC Company 2018 and Systems Company 2017 at the National Fenestration Awards. People are seeing the benefits of the developments in the range of products, services and support packages on offer and they want to be part of the Selecta success story. Fabricators and installers of all sizes want to be part of the family!”

It’s said that, ‘fear to change, can be the enemy of success’ and Selecta Systems Sales Director, Andy Green, believes there are no truer words spoken when it comes to fabricators and installers when choosing not only the right profile system, but also the right systems company. Andy speaks out about confronting that fear, how the award winning systems company go about making that change-over and transition as smooth as possible and why a record number of fabricators are choosing to #bepartofthefamily

We all go through that ‘complacency’ stage in our own personal life in one way or another. By that I mean, whether it’s simply accepting our car insurance renewal, continuing our broadband and TV package or even as I have personally experienced, having moved house recently, changing our energy suppliers. There usually has to be a trigger to change and it’s more than likely going to be either, when an issue arises and you are not satisfied with the outcome resulting in a failure of service or customer support, or a price increase lands on your door mat that sets the cogs ticking and searching for alternative cost effective options. Even then, the thought process maybe to contemplate the hassle and inconvenience of change, whilst also being in fear of the unknown. Phone calls, emails and arranging time off work all become part of the annoyance and the original will to change may never transpire. With the cracks initially papered over by the residing company, by way of promises, compensation or a price review, we are generally happy to carry on until the next issue or price increase arises!

On our travels we witness this same complacency, fear and apprehension up and down the country when it comes to fabricators and installers and their current window and door profile system and systems company. Even when there are issues arising with a lack of quality, service and support, there is still that anxiety and a fear to change. Ultimately it means that their business ends up not receiving the quality of product, service and support, of which the business demands, deserves and requires, with the promises of splendour dissolving in to insignificance over time as they become just another customer, a number or quite simply pounds and pence.

From day one at Selecta, we’re here to allay those fears and anxieties by assigning you with your own personal contacts within the business, starting with your own technician and sales representative. Together, whilst working with the rest of the team, they will help to make your transition to our versatile Advance 70 Window and Door System as smooth as possible and ensure you have very little disruption to your business. Your personal technician and sales representative will be available every step of the way to assist in planning, tooling provision and training, whilst also assisting you with your first order placement.

Selecta also assign you your own internal personal contacts. These are the individuals you can contact during the working day that can help and assist you with your technical, marketing, sales, transport, general requests and everyday requirements. When you call Selecta you don’t get an impersonal voice recorded multiple choice system, you speak to a friendly receptionist who will help and point you in the right direction of the person you need to speak to. That personal and friendly touch carries on throughout the whole of the business and it’s our aim to build up relationships with our customers, with direct access to all the necessary personnel within Selecta. It’s all part of the company ethos.

Over the last couple of years, this honest, personal and open approach has seen a record number of small, medium and large fabricators choose the Advance 70 System as their preferred PVCu window and door system. The recent case study with Trade Frames South West, whom had their own apprehensions and trepidations before ending their 16 year relationship with their previous profile systems supplier, demonstrated Selecta’s ability to confront and alleviate the fears of any fabricator who is looking to change supplier. We make it ours and your business to not make promises we can’t keep, but to purely provide a quality and versatile window and door profile system, a friendly personal service and comprehensive support package, with an honest and open approach, aimed at helping you build a prosperous business. We’re here to build a trusting relationship.

Don’t fear change, embrace it! Listen to how the award winning PVCu window and door system supplier can supply, service and personally support your business on 0121 325 2100 or email marketing@selectasystems.com

Selecta Systems renaissance continues, as do the accolades, with Selecta being voted PVC Company 2018 at the National Fenestration Awards. Sales Director, Andy Green, and Marketing Manager, Mark Walker, who have over 50 years of loyal service between them at Selecta, open up about the recent awards and recognitions, whilst giving an insight to their resurgence.

“Firstly, we are absolutely delighted to be voted PVC Company 2018 and would like to thank everyone who nominated and voted for ourselves in this highly competitive category. This award really does mean a lot to everyone at Selecta and follows up on being voted Systems Company at the 2017 awards. The great thing about the NFA’s is that all the awards are nominated by and voted for by your industry peers, which for me, there is no greater recognition than from those that work in the industry, day in day out, so thank you again. The award also epitomises and recognises the amount of hard work that the team have put in to, not only being nominated finalists in five categories, but also going on to win this accolade. It’s been another flourishing and successful year for Selecta, as the company continues to go from strength-to-strength” said Andy.

“As a team, we work hard to build up relationships with our customers, working closely with them and providing that personal touch, which is so important in a world that has become so impersonal. Being nominated finalists in five categories exemplifies that effort and hard work, whilst being voted PVC Company 2018 on the back of last year’s Systems Company success, really is the icing on the cake.”

Selecta’s and the Advance 70 Window and Door Systems popularity have grown considerably over the last couple of years, with the NFA awards endorsing this positive swing in market perception.

Mark explains the approach behind this resurgence, “As a team we have worked hard to change the misguided perception of Selecta and the Advance 70 System, outside of our own fabricator base. We have always been seen as a unique systems company, none more so than now, with ourselves being the only independently and family owned UK based PVCu Systems Company.”

“We’ve taken the lid off Selecta and opened up to the industry by making people aware of our comprehensive service and support packages, whilst exposing the market to the qualities, versatility and value of the Advance 70 Window and Door System and its associated products. This more direct and open approach, promoting the real values, personal service and reasons to #bepartofthefamily, were all part of an overhaul of our marketing strategy and plan. This very open and personal approach has certainly captured the attention of the market, with record numbers of fabricators converting to the Advance 70 System and enjoying the benefits of being a customer of Selecta and being part of the family.”

Andy continues, “The change in perception and positivity surrounding Selecta and the Advance 70 System, has not only resulted in the business being voted PVC Company 2018 and Systems Company 2017, but also had a major impact on the number of fabricators now converting to the Advance 70 System. So much is the demand, that we have had to expand our Sales team by employing a further two industry experienced Business Development Managers, with Graham Prowse covering the South West of the UK and Richard Reeves, Central UK.”

“We have also expanded our Technical Team with Mark Simms joining us as Technical Support Manager. These key appointments now take our on-the-road technical and sales support team to 10, providing service and support to all of our fabricators across the breadth and width of the UK.”

Selecta Systems will certainly start 2019 with further optimism and enthusiasm as they look to build further on their recent recognitions and record profile conversions. Selecta and the Advance 70 Window and Door System continue to be one of the industry’s biggest success stories of the last two years.